Refund & Cancellation Policy

At Everyday You, we are committed to delivering safe, high-quality wellness products that support women's health. Due to the nature of our products, we maintain strict quality and hygiene standards. Please read this Refund & Cancellation Policy carefully before placing an order.

By placing an order on our website, you agree to the terms outlined below.

To request an order cancellation, return, or refund, please reach out to us through one of the following channels:

• Email us at support@everydayyou.in with your Order ID and reason for the request.
• WhatsApp us at +91 9326370130 with your Order ID and reason for the request.
• Use the "Contact Us" or "My Orders" section on our website/app, if available, to raise a request directly.

Our support team will confirm receipt of your request and guide you through the next steps, including any documentation needed (such as photos of the product or packaging). Please refer to the specific sections below for eligibility and timelines applicable to your situation.

• Orders may be cancelled only before they have been processed or shipped.
• Once an order has been shipped, it cannot be cancelled.
• If your cancellation request is approved before dispatch, the full amount will be refunded to your original payment method within 5–7 business days.

For hygiene and safety reasons, we do not accept returns on products that have been opened, used, or delivered successfully.

Returns are accepted only if:

• You receive a damaged product.
• You receive the wrong product.
• You receive an expired product.
• The product is missing from your order.

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 48 hours of delivery.

Please share:

• Your Order ID
• Photos or videos of the product
• Images of the outer packaging and shipping label
• A brief description of the issue

Once our team verifies the claim, we will offer either:

• A replacement product (subject to availability), or
• A full refund to the original payment method.

Refunds are processed within 7–10 business days after approval.

Products should be stored as per the storage instructions printed on the packaging. Everyday You is not responsible for deterioration resulting from improper storage after delivery.

• Products opened after delivery
• Used or partially consumed products
• Products damaged due to misuse or improper storage
• Products purchased during clearance or promotional sales (unless received damaged)
• Orders refused at the time of delivery
• Products returned due to personal preference, taste, or change of mind

Delivery is deemed complete when the courier partner marks the package as delivered to the shipping address provided by the customer at checkout.

Refunds or replacements will not be provided if:

• An incorrect or incomplete delivery address was provided.
• The customer was unavailable to receive the order.
• Delivery was refused by the customer.
• The shipment could not be delivered due to repeated failed delivery attempts.
• The package was successfully delivered to the address provided at checkout.

If your order is delayed beyond the expected delivery timeline, please contact our support team.

If a shipment is confirmed lost by our courier partner, we will issue either:

• A replacement product, or
• A full refund.

Once approved:

• Prepaid orders will be refunded to the original payment method within 7–10 business days.
• COD orders, where applicable, will be refunded via bank transfer after the required bank details have been verified.

Processing times may vary depending on your bank or payment provider.

• Change of mind after purchase
• Personal dislike of the product
• Incorrect ordering by the customer
• Minor packaging variations that do not affect product quality
• Delays caused by circumstances beyond our control (natural disasters, strikes, government restrictions, courier disruptions, etc.)
• Claims raised after the specified reporting period

Everyday You reserves the right to modify, update, or replace this Refund & Cancellation Policy at any time, at its sole discretion. Any changes will be posted on this page with a revised "Effective Date." Customers are encouraged to review this policy periodically. Continued use of our website and services following any changes constitutes acceptance of the updated policy. For orders placed prior to an update, the policy in effect at the time of purchase will apply.

This policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

Nothing in this policy limits any rights available to consumers under applicable Indian consumer protection laws.

Email: support@everydayyou.in

WhatsApp: +91 9326370130

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST